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On February 21, 2024, Change Healthcare had a problem with cyber security. If you were affected by this, you will get a letter in the mail. To learn more, you can click here or call the contact center at 1-866-262-5342.

Where to Go for Care

Consider all of your options when choosing where to go for medical care. Many are surprised to learn that this is often not the ER. Be prepared by knowing the best place to go depending on your medical condition. 

Free 24/7 Nurse Advice Line 

Call us toll-free: 1-800-704-1484 (TDD/TYY 1-800-255-0056)

Medical professionals can answer your health questions and help set up doctor appointments.

Call for:

  • Help caring for a sick child
  • Help knowing if you should see your Primary Care Provider
  • Answers to questions about your health
  • Symptoms regarding behavioral health

 

Primary Care Provider (PCP) 

Your PCP is your main provider. Call the office to schedule a visit if you don’t need immediate medical care.

Make an appointment for:

  • Vaccinations
  • An annual wellness exam 
  • Help with colds, flus and fevers
  • General advice about your overall health 
  • Care for ongoing health issues like asthma or diabetes

 

In-Network Urgent Care Center 

Go to a nearby urgent care center if your illness or injury isn’t life-threatening and your PCP’s office is closed.

Make an appointment for:

  • Flu symptoms with vomiting 
  • Ear infections 
  • High fevers 
  • Sprains

Emergency Room (ER) 

Consider all of your options before going to the ER. Visit the ER if you’re experiencing a LIFE-THREATENING injury or illness.

Go here for:

  • Broken bones 
  • Bleeding that won’t stop 
  • Labor pains or other bleeding (if pregnant) 
  • Shock symptoms (sweat, thirst, dizziness, pale skin) 
  • Drug overdose 
  • Ingested poison 
  • Bad burns 
  • Convulsions or seizures 
  • Trouble breathing 
  • The sudden inability to see, move or speak
  • Chest pains or heart attack symptoms 
  • Gun or knife wounds