Quality Improvement Program
We are committed to the provision of a well-designed and well-implemented Quality Improvement (QI) program. Our culture, systems and processes are structured around this mission to improve the health of all enrolled members.
The scope of the QI Program is comprehensive and addresses both the quality and safety of clinical care and quality of services provided to Peach State Health Plan's members including medical, behavioral health, dental and vision care. We incorporate all demographic groups, care settings, and services in QI activities, including preventive care, emergency care, primary care, specialty care, acute care, short-term care, long-term care (depending upon Peach State Health Plan's products), and ancillary services.
Goals & Objectives
Our primary quality improvement goal is to improve members’ health status through a variety of meaningful quality improvement activities implemented across all care settings and aimed at improving quality of care and services delivered.
For consideration to participate in the Peach State Health Plan network, all licensed physicians and other licensed healthcare professionals who have an independent relationship with Peach State Health Plan must complete an application for participation and submit copies of applicable supporting documentation.
Cultural Competency Plan
Cultural competency within the Peach State Health Plan Network is defined as “A set of interpersonal skills that allow individuals to increase their understanding, appreciation, acceptance, and respect for cultural differences and similarities within, among and between groups and the sensitivity to know how these differences influence relationships with members”.
Peach State Health Plan is committed to the development, strengthening and sustaining of healthy provider/member relationships. Members are entitled to dignified, appropriate and quality care. When healthcare services are delivered without regard for cultural differences, members are at risk for sub-optimal care. Members may be unable or unwilling to communicate their healthcare needs in an insensitive environment, reducing effectiveness of the entire healthcare process.
Peach State Health Plan as part of its credentialing and site visit process will evaluate the cultural competency level of its network providers and provide access to training and tool kits to assist provider’s in developing culturally competent and culturally proficient practices.
Quality Assessment Performance Improvement Program
Available upon request
Cultural Competency Resources
- Peach State Health Plan Cultural Competency Strategic Plan 2019 (PDF)
- Cultural Competency Program 2017 Annual Evaluation (PDF)
- Cultural Competence Checklist (PDF)
- Interpreter & Translation Services PDF (PDF)
Peach State Health Plan members receive printed information through mailings and during face-to-face contact. Peach State produces all vital materials in English and Spanish, and as requested, in additional languages and formats (e.g., Braille, large font and audio tapes).
Peach State Health Plan provides training materials for all network Providers at no cost to the provider. The training material includes ideas about and assistance related to providing care in a culturally competent manner. Providers can access educational materials through the following websites:
- The US Department of Health and Human Services Office of Minority Health
- A Physician’s Practical Guide to Cultural Competence
- HRSA Cultural Competence Resources for Health Care Providers
- National Healthcare Quality and Disparities Reports
Participation in QI
Peach State Health Plan requires providers and practitioners to cooperate with all Quality Improvement activities, as well as allow the use of provider and/or practitioner performance data, to ensure the success of the QI Program. The Peach State Health Plan QI Program is outlined on the Peach State Health Plan website www.pshpgeorgia.com and is available upon request. If you are interested in learning more about Peach State Health Plan's QI Program, please contact Peach State Health Plan at 1-800-704-1484 and ask to speak with the Quality Improvement Department.