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Peach State Health Plan Supports New Mom

Date: 04/12/19

Having a new baby is a rewarding but often challenging time for many new moms. It can be difficult to balance caring for a newborn with other responsibilities. This time can be especially demanding for parents of very low birth weight (VLBW) babies.

Very low birth weight (VLBW) is a term used to describe babies who are born weighing less than 3 pounds, 5 ounces. Babies with a very low birth weight have a greater risk of developing serious health problems. They may have a harder time eating, gaining weight, and fighting infection.

The Peach State Health Plan Planning for Healthy Babies (P4HB) program offers case management services to women who have given birth to a VLBW baby. Members in this program have Resource Mothers. Resource Mothers are case managers who provide support, education, and counseling to P4HB enrollees.

A Peach State Health Plan P4HB enrollee was unable to locate her member ID card and needed assistance with how to receive care. The member did not know how to access her member ID card on the Peach State Health Plan website nor how to order a new member ID card. This member was able to rely on the support of her Resource Mother to make this inquiry easy to fix.

The Resource Mother was able to show the member how to access her Member ID card online through the secure member portal. She provided the member instructions to call Member Services and request a new copy of her member ID card.

Peach State Health Plan offers support services to help women navigate the challenges of motherhood.

 

 “Having a Resource Mother is like having a second mom. She always looks out for me and keeps me on track with things.”

- A Peach State Health Plan Member